Help and support
Questions about your account, coins, vouchers or your shop? Email us at [email protected] and we answer as soon as we can. Write from the email address of your account so we can find it.
I did not get the confirmation email
Check your spam or promotions folder. In the app you can tap Resend email on the check-your-email screen. The email comes from [email protected].
I forgot my password
- On the sign-in screen, tap Forgot password.
- Enter your email. We send you a code.
- Enter the code in the app and choose a new password.
The code works once and expires after an hour. GoPerk never asks for this code by phone, chat or message.
Coins, walks and vouchers
Your coin history is in Rewards → Coin history, and your vouchers in Rewards → Vouchers. To use a voucher, show it at the shop counter; the shop scans it. If coins or a voucher look wrong, email us with the date and the shop.
For shop owners
Manage your store, offers and subscription in Manage Store in the app. For help with payments or getting started, email us.